General Terms & Conditions

Our antique fabrics, services and related products are made available subject to the terms and conditions as  stated below. By using our website or other services you are deemed to have agreed to our terms and conditions.

Order acceptance

An automatically generated email confirms that your email has been received. This is not confirmation that your order has been accepted and in the rare instance that an item is no longer in stock we will notify you immediately . Please we do not accept any liability for any loss resulting from  items not being available.

Prices

Prices are in EUR

Payment

We would be happy to get the money within 10 days after you have bougth it. All online payment is via secure servers. We do not have access to your credit or debit card details. Payment may be made by bank transfer, paypal, or our secure debit/credit card payment provider. We hope you understand that our Items will not be despatched until payment is received.

Tax and duties

Our company is located in Austria, so wes hip our parcels directly from our company to you, which needs most time between 10-14 working days, Products  which arer shipped outside Austria may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. But please note all our products and fabrics are older than 100 years, so they are antique, so there are normally no duties to pay.

Returns

Customer satisfaction is very important for us, we will give a full refund on items returned within 14 working days of receipt . The exception to this is bespoke pieces  and fabrics cut to order , where refund will only be given if there is a fault with the piece. All items must be returned in original condition and insured to full value with package and postage paid. Please email us on office@antikes-flucher.at with your intent to return within 7 days of receipt of your item. Refunds will usually be given in the manner that the product was paid for. We do not refund postage costs unless there was a fault with the item.

Returns please to:

Antikes Flucher GmbH

Dorfstraße 80

8430 Tillmitsch

Austria


Comments/suggestions/complaints

We value your feedback. Please let us know if you are  or are not happy with our products or service

Please email office@antikes-flucher.at - we will respond to your email within 24 hours.