General Terms & Conditions

Our antique fabrics, services and related products are made available subject to the terms and conditions as  stated below. By using our website or other services you are deemed to have agreed to our terms and conditions.

Order acceptance

An automatically generated email confirms that your email has been received. This is not confirmation that your order has been accepted and in the rare instance that an item is no longer in stock we will notify you immediately . Please we do not accept any liability for any loss resulting from  items not being available.

Prices

Prices are in EUR

Payment

All online payment is via secure servers. We do not have access to your credit or debit card details. Payment may be made by bank transfer, paypal, or our secure debit/credit card payment provider. We hope you understand that our Items will not be despatched until payment is received.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Tax and duties

Our company is located in Austria, so wes hip our parcels directly from our company to you, which needs most time between 10-14 working days, Products  which arer shipped outside Austria may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. But please note all our products and fabrics are older than 100 years, so they are antique, so there are normally no duties to pay.

Returns

Customer satisfaction is very important for us, we will give a full refund on items returned within 14 working days of receipt . The exception to this is bespoke pieces  and fabrics cut to order , where refund will only be given if there is a fault with the piece. All items must be returned in original condition and insured to full value with package and postage paid. Please email us on office@antikes-flucher.at with your intent to return within 7 days of receipt of your item. Refunds will usually be given in the manner that the product was paid for. We do not refund postage costs unless there was a fault with the item.

Returns please to:

Antikes Flucher GmbH
Dorfstraße 80
8434 Tillmitsch
Austria


Comments/suggestions/complaints

We value your feedback. Please let us know if you are  or are not happy with our products or service

Please email office@antikes-flucher.at - we will respond to your email within 24 hours.